RETURN & REFUND POLICY
At lolpuzzle, customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you.（All we ask is that it is unused, in its original condition and packaging.）We are here to help! Please feel free to submit a ticket if you have any issue with your order!
Orders can be canceled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
Any orders that have been shipped out order can not be canceled.
14 Day Returns Warranty：
Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center： [email protected]
1. Lolpuzzle Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when lolpuzzle is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
* Additional notes about Warranty *
All returns must first be approved by our customer service team; if approved, you will get returns.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center：[email protected]
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Please notice that if you wanna return any or all of your order, you need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee if there is no quality problem for our products. Or you can keep the product and negotiate with our customer service for the refund directly. After the return request has been authorized, we will provide you with instructions and a return address to ship your set back.. Please kindly send email about your order number and returned package tracking number.